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Report a Lost or Stolen Debit Card


During business hours:
Call 816-858-5400 or complete a Debit Card request within Internet Banking

Weekdays from 8:30 a.m. – 5:00 p.m.

Saturdays from 8:30 – Noon


After business hours:

Call 1-800-472-3272

Please be prepared to share your name as it appears on your Debit Card and be able to answer identifiable questions.
If you report your card lost or stolen during non-business hours, please also contact Platte Valley Bank to request a new Debit Card within Internet Banking. 


To complete an online form, login to your Internet Banking, click on Miscellaneous Online Requests, click on Apply Now next to Apply for a Debit Card and complete the online form.



Customer Service

(816) 858-5400

24 Hour Telebanc

(816) 858-5000

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