1. What is PVB Mobile Banking?
Mobile Banking enables you to connect to your accounts via the Internet from your mobile device. You can check account balances, review your recent and pending account activity, transfer funds and find a PVB branch or ATM.

2. Will I be charged a fee for PVB Mobile Banking?
There is no charge until January 2010. After January 2010, there will be a $1.50 monthly fee.

3. Is PVB Mobile Banking secure?
Yes.

4. What accounts can I access with PVB Mobile Banking?
Mobile Banking provides access to the same accounts you can access in Internet Banking, including personal checking, savings, loan and line of credit accounts.

5. What do I need to get started?
You can start using PVB Mobile Banking if you have:

• Enrolled in and have access to PVB Internet Banking
• A mobile phone or device with Text Messaging and a Data Plan through your mobile provider

6. How do I begin using PVB Mobile Banking?

• Access your PVB Internet Banking.
• Click on User Options.
• Go to Mobile Banking.
• Insert your Mobile Telephone Number.
• Choose your Mobile Carrier.
• Insert your Mobile PIN – This is a four-digit number of YOUR choice.
• You will receive a text message with the PVB Mobile Banking link. Access that link, and click “Request one time password.” Insert your Internet Access ID and click submit.
• You will receive a text with another link. Access that link. Insert your Access ID, your four-digit Mobile PIN and click submit.
• Each time you access your PVB Mobile Banking, you will receive another text with a new link to use the next time you want to access Mobile Banking!

7. Who should I notify if I lose my mobile device?
If your device is lost or stolen, please immediately contact your mobile device carrier. You will want to monitor your accounts via Internet Banking if you suspect fraud may occur. If fraud does occur, call PVB immediately at 816-858-5400.

8. What if I lose my Mobile Banking link?
Go to the Platte Valley Bank Website, click on “Mobile Banking” and click on “Request Mobile Banking Link.” This will send a text message to your mobile phone/device with the new Mobile Banking Link.

9. Is Internet Bill Pay available through Mobile Banking?
Not at this time.

• View Accounts and balances
• View recent Account Transactions - Five transactions at a time
• View Pending Transactions
• Make Transfers and receive a text message confirmation with each transfer
• Get directions to PVB Branches
• Get directions to PVB ATMs

• Log on to Internet Banking
• Click on User Options
• Go to the Mobile Banking Section
• Enter your Mobile Phone Number
• Choose Provider
• Enter four-digit Mobile PIN that the Customer chooses
• Click Submit

• Once you have established Mobile Banking, you will receive a text message with the Mobile Banking link. Access the Mobile Banking link through your mobile phone browser.
• Click on “Request One Time Password.”
• Enter your Internet Banking Access ID and click submit.
• You will receive a text with a link. Access the link.
• Insert your Access ID, four-digit Mobile PIN and click submit to access your Mobile Banking.
• You will then receive a new text message with a link for the next time you want to access your Mobile Banking.
• Each time you access Mobile Banking, you will receive a text message with a link for Mobile Banking. Access the new link each time you want to access Mobile Banking.