General Q & A
Q: What is PVB Mobile Money?
A: Mobile Money enables you to connect to your accounts via the Internet from your mobile device. You can check account balances, review your recent and pending account activity, transfer funds and find a PVB branch or ATM.
Q. Is Mobile Money secure?
A: Mobile Money employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.
At a high level, Mobile Money offers the following security safeguards:
• Authentication - Mobile browser and application solution customers are authenticated for every interaction with any Mobile Money component. Customers are authenticated by username and password or by utilizing existing login credentials for single sign-on.
• Encryption - 128-bit encryption is used for all transactions within Mobile Money and between Mobile Money and other Fiserv solutions (e.g., core banking and payment systems).
• Fraud - Mobile Money incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
• Availability/Resilience - Mobile Money is protected against malicious attacks through software and server hardening measures.
• Audit Ability - Mobile Money provides full audit capabilities through event logs and event-based reporting.
Q: Is my personal or financial information stored on my phone?
A: No. Mobile Money does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
Q. What accounts can I access with Mobile Money?
A: Mobile Money provides access to the same accounts you can access in Internet Banking, including personal checking, savings, loan and line of credit accounts.
Q. What do I need to get started?
A: You can start using Mobile Money if you have enrolled in and have access to PVB Internet Banking or have a mobile phone or device with text messaging and a data plan through your mobile provider
Q. How do I begin using Mobile Money?
A. Access your PVB Internet Banking
Click on User Options
Go to Mobile Banking and click Enroll Now
Accept the Terms & Conditions
Select accounts for access and assign nickname(s)
Enter your mobile telephone number
Select your services (text messaging, mobile browser, downloadable application)
Enter the activation code sent via text message
Q. Who should I notify if I lose my mobile device?
A. If your device is lost or stolen, please immediately contact your mobile device carrier. You will want to monitor your accounts via Internet Banking if you suspect fraud may occur. If fraud does occur, call PVB immediately at 816-858-5400.
Q. Is Internet Bill Pay available through Mobile Money?
A. Bill Pay is available through Mobile Money if you have enrolled within Internet Banking.
>>How to use Bill Pay on a mobile device
TEXT/SMS Mobile Banking Q & A
Q. Are the keywords case sensitive?
A. No. Whether you type “BAL” or “bal”, as response with your account balance information is sent to your mobile device.
Q. What should I do if I don’t get a response to a request?
A. Make sure you are sending text message to 99588.
Q. Why are my results sent as multiple messages?
A. Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiples messages, no more than five at a time.
Q. I have text messaging enabled on my mobile device, why can’t I receive text messages?
A. Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use Mobile Money. Short codes are abbreviated phone numbers, usually five digits, used to send Mobile Money messages.
Mobile Web Broswer Q & A
Q. When I click the link for the Mobile Money website nothing happens, what should I do?
A. Every mobile device and mobile network is different, so you may not be able to click on a link in a text message. Try these troubleshooting tips:
• Open the text message and click the “Send” or “Go” button on your mobile device to access the website URL.
• Then click the address to go directly to the website.
• Open the text message and write down your unique website URL.
• Type the URL in your device’s web browner to go directly to the website.